Privacy Policy
Effective Date: 15-10-2025
Last Updated: 15-10-2025
At Ventila Health Systems Pvt. Ltd., we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites — www.heposanindia.com and www.drfarmanali.com — or interact with our products and services
1. Information We Collect
We may collect the following types of information when you use our websites or make a purchase:
- Personal Information:
Name, email address, phone number, billing and shipping address, and other contact details.
- Payment Information:
Credit/debit card details, UPI, or bank information (processed securely by third-party payment gateways — we do not store your full payment data).
- Usage Information:
IP address, browser type, device information, pages visited, and time spent on our website.
- Communication Data:
Any information you share voluntarily through emails, forms, or chat interactions.
2. How We Use Your Information
We use your personal data for legitimate business purposes, including:
- Processing and fulfilling your orders
- Providing access to our courses, consultations, or digital content
- Sending order confirmations, invoices, and updates
- Offering personalized recommendations and improving our services
- Managing customer support and resolving disputes
- Ensuring security and preventing fraudulent transactions
- Complying with applicable laws and regulatory obligations
3. Data Security
We implement industry-standard encryption and security measures to protect your personal information.
All payment transactions are handled by secure, PCI-DSS compliant third-party gateways.
While we take every precaution, no method of data transmission over the Internet is 100% secure — you share information at your own risk.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share your information only with:
- Trusted Service Providers: logistics partners, payment processors, or email communication services — strictly for operational purposes.
- Legal Authorities: if required by law, regulation, or governmental request.
All third-party partners are bound by confidentiality and data protection agreements.
5. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to enhance your browsing experience.
You can choose to disable cookies through your browser settings, but some features of the site may not function properly without them.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access, correct, or update your personal data
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent to receive marketing emails
- Opt-out of non-essential data collection
To exercise these rights, please write to us at support@heposanindia.com.
7. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the content, privacy practices, or data handling policies of those third-party websites.
9. Children’s Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
10. Policy Updates
HEPOSAN reserves the right to update this Privacy Policy from time to time.
Changes will be reflected with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact:
📍 Ventila Health Systems Pvt. Ltd.
Registered Office:
No. 12, 2nd Cross Road, 8th Main Road Hoysala Nagar, T.C Palya Main Road, Ramamurthy Nagar, Bangalore North, Karnataka, 560016, India.
Business Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (IST)